Cancellation & Rescheduling
24 Hour Cancellation & Rescheduling Policy
Your appointments are very important to Voyager College Planning. They are reserved
especially for you. We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request at least 24 hour notice for cancellations or rescheduling of appointments.
Please understand that when you forget, cancel, or change your appointment without
giving enough notice, we miss the opportunity to fill that appointment time, and clients
on our waitlist miss the opportunity to receive services.
Any appointment missed, late cancelled, or changed without 24 hour notice will result in a charge equal to 100% of the reserved service amount. The appointment may be taken off of a contract/package or charged individually.
As a courtesy, your appointments are confirmed electronically the day before your
scheduled appointment by email and/or text messaging from our online appointment
scheduling software because we know how easy it is to forget an appointment you
booked months ago. From this confirmation email, you have the option of the following
without a charge:
confirm your appointment from the link provided in the email;
reschedule/change/modify your appointment from the link provided in the email;
cancel your appointment from the link provided in the email;
text 808-754-5873 to let us know how to help you.
Please understand that it is your responsibility to remember your appointment dates
and times in order to prevent any missed appointments which result in a cancellation
fee. Not receiving an electronic notification of your appointments from us the day
before is not sufficient reason to miss an appointment if the original confirmation
notification was received timely. A link to automatically upload the appointment to your
calendar is provided on every electronic confirmation.
It is mutually understood that if a cancellation is due to circumstances beyond any of
our control, such as power outage, unfortunate incidence, or weather that requires you
or us to have to cancel, we will reschedule your existing appointment and no extra
charges will apply.
The 24 hour cancellation policy gives us time to inform our clients of any availability.
Thank you for viewing and supporting our 24 hour cancellation and rescheduling policy criteria!